Policies and Procedures

Session(s): $65/hr., one hour minimum for individual, non-commercial session(s) at a single location, three hours minimum for commercial work, and five hours for event coverage. Work beyond those times will be billed at the hourly rate.

For all commercial and non-commercial sessions, a 50% non-refundable retainer fee (50% of overall package) will be due at time of signing of contract or service agreement. The remaining balance will be due prior to delivery of images.

Methods accepted are cash, money order, cashier's check, debit and credit card. 15% discount to all Law Enforcement, EMS, and Active/Guard/Reserve component military members on all products and services. All prices subject to change.

Location(s): All locations within 20 mile radius (one way) location fee(s) waived.

  1. 21-49 mile radius: Time begins at departing portal. Time ends upon egress of location.
  2. 50+ mile radius: Time begins at departing portal, fuel & maintenance surcharge of $0.20/mile applicable. Time ends upon egress of location.
  3. Multiple Locations: Time begins at departing portal (to primary location), and ends upon egress of final location.
  4. Limitations:  We will make good faith effort to work with any management during location scouting. However, we are limited by the rules and guidelines of those location(s) and respective management. Clients agree to accept the results of their imposition on the photographer/company. Negotiations with the officials for moderation of guidelines in the responsibility of the client; the photographer/company will offer technical recommendations only.

Image(s): Images will be uploaded to web server, in general, within a week with private gallery access. Unless otherwise stated or agreed upon, prints, framing, matting, digital downloads, photo gifts, and mementos may be purchased from within the public or private galleries. Photographs produced are protected by Federal Copyright Law (all rights reserved) and may not be reproduced in any manner without expressed written consent of the photographer/company. Upon purchase of non-commercially licensed images, the client is granted limited copyright ownership and may use or share those images on social networking websites, with family and friends, and on vendor websites as long as images remain unaltered and textual credit is given to the photographer/company.

Property/Model Release(s): All releases and agreements to be signed prior to the execution of the shoot. A signed digital copy will be provided to the client via email for their records.

Hours of Operation: In general, normal business is conducted between the hours of 900AM-700PM EST M-Sa. However, we know clients are busy cramming all sorts of activities into a single day. For most of us, there never seems to be enough time in the day to get everything done, and every minute is valuable. Knowing this and dependent upon client needs, photographic activities can and will most likely take place anywhere between sunrise and sunset (or beyond) on any given day throughout the week.

Return Policy: Let’s face it, not everything goes according to plan. I pride myself on maintaining personal accountability throughout the process. However mistakes can happen, we’re all human. Below is a brief outline of our return/refund policy should a problem arise.

"It is my goal to ensure the client is completely satisfied with the experience and product. The final images are printed and shipped through third-party vendors. I do not handle them once they have been uploaded to the private galleries. In general, if an item is delivered damaged, misprinted, etc. from the third-party vendor I need to know as soon as possible, and will work directly with the vendor(s) to complete the process of return, reprint, or refund in a timely manner. In the event that I, myself, make a mistake…whether images are out of focus, improperly exposed, or in a worst case scenario lost…I will offer a complete reshoot at no additional cost. If at that point you, as the client, are not completely satisfied, will offer a complete refund. Anything beyond my control such as weather, meteorites, polar shift, flash floods, forest fires, earthquakes, or the onset of a zombie apocalypse, etc. is considered beyond my control and would not be subject to refund or return."  -- Chad M. McKissick

 

Procedures

As with most projects we're involved with on a daily basis or otherwise, proper planning can go a long way with ensuring success. During our initial consultation, it will be necessary we clearly communicate the direction, desires, and timelines of our project. To give us a head start, below is a list of items in our workflow that will be discussed during the initial interview. Please keep these in mind, so our project can move forward with minimal delays and end in success. This list is not all-inclusive, and is subject to change as situation dictates.

  1. Vision: meaning what is the end result you're aiming for? What inspires or moves you? What types of images are you envisioning? Dramatic, light and airy, formal or casual? A simple tool to implement this is a mood board. With a mood board, we can share ideas, and involve everyone in the creative process. Remember, this is a collaborative effort. We may both share the same vision, however we may each get there using a different route or mode of transportation.
  2. Timeline(s): to include movement to location, actual photo shoot, image editing/touch-up, re-shoots if necessary, etc. Considerations to make when planning a timeline can include: weather, time of year, time of day, logistics (equipment, condition/accessibility of location, etc.), permitting if required, etc. The idea is to plan as far in advance as possible, yet remain flexible enough to make adjustments to the left or right on the timeline.
  3. Location(s): Advanced scouting of location(s) is crucial in determining best course of action with regards to completing a successful photo shoot. It is advised at a minimum one week prior to the shoot, the location is inspected for best options in terms of lighting, composition, and any hazards or obstacles. An exact physical address, when possible should be given during the initial consultation. If required, a predetermined time will be coordinated with the client so as to be as discreet as possible.
  4. Image(s): All images are shot at the highest resolution possible with professional grade equipment, using multiple lens types (prime, zoom, wide angle, macro) utilizing natural and artificial light as situation dictates. Digital images are tastefully retouched using the latest Adobe software and plugins, including Lightroom and Photoshop. The size and treatment of the image will depend greatly on your taste, and vision for the project. Options include, but are not limited to mounting, framing, and more.

 

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